The rainy season has begun. News of floods are coming from different cities across the country. Due to flooding in many areas, train routes have been diverted and trains have been cancelled at some stations. In this situation, thousands of passengers are facing problems, who are waiting for the journey by purchasing train tickets in advance. In such a situation, the big question arises for them whether they will get their refund. Because the train has been cancelled due to flooding. This is what we are going to tell you in today’s story.
You can claim a refund
If your train is missed or cancelled due to crowd or flood, you can claim a refund. Railways have laid down rules regarding this. As per these rules, if the train is missed due to crowd or delayed for more than 3 hours, the ticket can be cancelled and a refund can be obtained. For this, one has to submit TDR (Ticket Deposit Receipt). Please note that if the train is cancelled, Railways automatically returns the full amount without taxes. One more thing to note is that if there is a flood in your city and you are unable to reach the station due to that, then you have to inform Railways about it. In such a situation, there is very little hope of getting the full money back.
A passenger named Sanjeev Singh, a resident of Bihar, said that due to floods in his area it became difficult to get out of the train, so he cancelled his ticket ahead of time. Because if he is unable to reach the station, he will have to suffer a loss.
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What is TDR?
TDR i.e. Ticket Deposit Receipt is a process through which you can claim a refund. The facility to submit TDR is available both online and offline. It is required to submit it within 1 hour of the scheduled train time. The refund amount is credited to your account within 60 days.
TDR submission process
1. Login to your IRCTC account.
2. Click on “Booked Ticket History”.
3. Select the PNR for which you need to file TDR and then click on “File TDR”.
4. In the ticket details, select the name of the passenger for whom the TDR will be presented.
5. Select the reason for filing the TDR or enter your reason by clicking “Other.”
6. Click the “Submit” button.
7. A text box will open, enter the reason for the refund and press “Submit”.
8. Click “OK” to confirm submission of the TDR.
After this process, your TDR will be successfully submitted and if all the information is correct, you will get the refund.
